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- A Customer Service Primer (shelftalker)A guide to helping customers in the bookshop, with a little help from some picture book friends.Leslie Hawkins
- Equity Firm Buys RBmedia By Jim Milliot
- ThrillerFest XIII: The Summer of George By Lenny Picker
- Impulse Shopping as a Bookseller (shelftalker)In which I repeatedly fall victim to our gift buyer’s crafty merchandising and good taste.Meghan Dietsche Goel
- A Century of Screams: PW Talks with W. Scott Poole By Daniel Lefferts